Billing policy
Cancellation & refunds
Clear renewal dates, self-service cancellation, and a review path for billing errors.
This policy is issued by HelioDesk. Legal notices are available through the support page. Configure the final legal entity and mailbox before public launch.
01Trials
The current Checkout flow does not create a trial. If the operator later offers one, its duration, conversion price, renewal terms, and cancellation deadline must be shown before payment authorization.
02Cancellation
You may cancel from the secure billing portal or by contacting billing support. Cancellation takes effect at the end of the current paid period unless the confirmation says it is immediate. Access and included usage continue until that date, and no new renewal is charged.
03Refund review
Fees are generally non-refundable once a billing period begins, except where required by law. We review duplicate charges, incorrect plan charges, material service unavailability, and cancellation requests submitted before renewal but processed late. Submit a request within 30 days of the charge with the invoice reference.
04Plan and extension changes
Self-service product and Price changes are disabled in this release. Use billing support for a requested plan change; its price, proration, and effective date must be confirmed before it is applied. The initial Checkout flow can include only the available AI-reply pack.
05Payment failures
If a renewal fails, the provider may retry according to the configured payment schedule. HelioDesk may restrict paid capacity after notice while preserving access to billing and support. Restoring payment reactivates available entitlements only after provider confirmation.
06How to request help
Use the billing portal or support contact with your workspace name, invoice reference, charge date, and requested resolution. Never send full payment card details by email.